Contact loop.video

If a loop came out with a jump you can’t shake, an hour-long export stopped halfway, or you have an idea for the looper, send an email. There’s no form, chat window or account needed: one address, and a person on the other end.

Good reasons to write

• Something broke. Say which browser and device you used, what the clip was (format, length, roughly where it came from) and the settings under Repeat and Join. A description is enough: please don’t attach the video, because we never need your footage to look into a problem.
• A loop that should be seamless but isn’t. Tell us the match Find the best loop reported and what you see at the join. Footage that never returns to its starting point needs a crossfade, but sometimes the search really could do better, and those reports help most.
• Feature ideas. A length, format or join you wish the looper offered, or a guide that would have saved you time.
• Press. Questions about how hour-long loops are built in a browser tab without encoding every pass are welcome.
• Privacy requests. Your videos and music never reach us, so there’s very little we could hold. For anything the privacy policy covers, including the analytics data or the YouTube looper page, use the same address.

When you’ll hear back

loop.video is a small, independent project, so replies come when someone can give your message proper attention rather than on a fixed timetable. Every email is read. If you haven’t heard back and it matters, a short follow-up is welcome.

Answers that might come quicker

The questions on the home page cover uploads, length limits, sound and quality, and the seamless loop guide explains match scores and when a crossfade helps.