---
title: "Contact loop.video – Loop Bugs, Ideas and Press"
description: "Write to loop.video about a loop that jumps, an export that stalls, a feature you would like, press or a privacy request. One email address, read by a person."
url: https://loop.video/contact
---

# Contact loop.video

If a loop came out with a jump you can’t shake, an hour-long export stopped halfway, or you have an idea for the looper, send an email. There’s no form, chat window or account needed: one address, and a person on the other end.

Email [hello@loop.video](mailto:hello@loop.video) 

## Good reasons to write

* **Something broke.** Say which browser and device you used, what the clip was (format, length, roughly where it came from) and the settings under Repeat and Join. A description is enough: please don’t attach the video, because we never need your footage to look into a problem.
* **A loop that should be seamless but isn’t.** Tell us the match**Find the best loop** reported and what you see at the join. Footage that never returns to its starting point needs a crossfade, but sometimes the search really could do better, and those reports help most.
* **Feature ideas.** A length, format or join you wish the looper offered, or a guide that would have saved you time.
* **Press.** Questions about how hour-long loops are built in a browser tab without encoding every pass are welcome.
* **Privacy requests.** Your videos and music never reach us, so there’s very little we could hold. For anything the [privacy policy](https://loop.video/privacy) covers, including the analytics data or the YouTube looper page, use the same address.

## When you’ll hear back

loop.video is a small, independent project, so replies come when someone can give your message proper attention rather than on a fixed timetable. Every email is read. If you haven’t heard back and it matters, a short follow-up is welcome.

## Answers that might come quicker

The [questions on the home page](https://loop.video/#faq) cover uploads, length limits, sound and quality, and the [seamless loop guide](https://loop.video/seamless-loop-video) explains match scores and when a crossfade helps.